Subscription and Payment Terms

1. Order and price

PRO is a recurring digital service. The selected plan, price, currency and monthly or annual period appear before order confirmation. Stripe Checkout shows the final amount including applicable taxes and discounts.

Where a limited discount is offered, its duration and renewal price appear before purchase. Subscriptions renew for the same period until cancelled.

2. Payment and activation

Stripe handles payment in its hosted interface. XCInsight does not store full card numbers or CVC. PRO activates after payment or the relevant subscription status is confirmed; returning to the site alone does not guarantee activation.

If payment succeeded but PRO did not activate, contact us with your account email and payment reference. Failed renewals may be retried and access may be restricted once paid access ends.

3. Immediate service

Before opening checkout you acknowledge the payment terms and expressly request immediate service. We retain a record of this step and document versions.

Requesting immediate service does not generally waive statutory withdrawal rights. Any proportionate payment for service already provided is assessed under applicable law.

4. Cancelling renewal

Cancel future renewal on the Plan page or through the available Stripe Customer Portal. PRO normally remains available until the paid period ends. Cancelling renewal, withdrawing from the contract and deleting an account are separate actions.

5. Fourteen-day withdrawal

An eligible consumer may withdraw from a distance service contract within fourteen days of its conclusion without giving a reason, subject to statutory conditions. Send an unambiguous notice before the deadline.

Use the Withdrawal page linked from the footer, or the provider's email or postal address. That page includes a model notice and, after sign-in, online submission. Using the model is optional. Electronic notices are recorded and receipt acknowledged.

6. Refunds and defects

For valid statutory withdrawal we return the relevant payments within fourteen days of receiving notice using the same method unless expressly agreed otherwise. A lawful proportionate charge for service supplied at your express request may apply.

Statutory remedies for defective digital services, including correction, a price reduction or termination, remain unaffected. Outside these rights, simply stopping use does not automatically refund a started billing period.

7. Changes, records and contact

We will give advance notice of price or material paid-service changes as required by law. Changes do not retrospectively alter an already paid period.

Send order questions, receipt requests, complaints or requests for a copy of contractual terms to the contact email below.